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Dental clinics · Team Development

Change only lasts when the team owns it.

Better communication with patients, a team that works as one and treatment plans presented in tandem. As a clinical psychologist, I work with the people, not around them.

Psychologist + CDOA clinical psychologist who has also run large teams as Chief Digital Officer of Vodafone Romania

Sound familiar?

  • Treatment plans refused“It is too expensive, I only need to get rid of my pain.”
  • Patients who complain about communication“I did not understand.”
  • A front desk under pressure“I take calls, issue invoices and look after patients, all at the same time.”

How I work

  1. 1Communication with patients that wins trust
  2. 2Doctors who lead, not only treat
  3. 3Doctor and Key Patient Account presenting plans in tandem

Change that lasts, because the team owns it.

Patient communication

What patients really complain about

Research on patient complaints shows the same four gaps again and again (Kee et al., Health Professions Education, 2018). Patients who understand and trust follow treatment better. The workshop trains exactly these four:

  • AttitudeCalm, warm, prepared: patients feel safe.
  • ListeningHearing the facts, the emotions and the values behind them.
  • QuestionsPowerful questions that help the patient decide, without pressure.
  • ExplanationsPlain language, the emotional need first, every detail at hand.

Three ways to start

Each one stands on its own. Start with one, continue only if it works.

1 dayRecommended start

WOW Patient Communication

A practical workshop for doctors, assistants and reception: attitude, listening, powerful questions and clear explanations, including protocols for difficult news.

You getA team that patients describe as caring and clear.

Ask about this →

2 days

The Modern Doctor

Communication and therapeutic partnership, working with technology and AI, leading an exceptional team, and balancing “medically right” with “what the patient wants”. With tests, a 360° evaluation and a certificate.

You getDoctors who lead patients, teams and change.

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4–6 weeks

Doctor & Key Patient Account

Treatment plans presented in tandem: the doctor explains the diagnosis and the options, the Key Patient Account walks the patient through stages, costs and payment, and follows up every pending plan. Training, role-play and observation in real consultations.

You getMore accepted plans, and patients who feel guided, not sold to.

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Why work with me

“His charisma combined with practical knowledge made him exceed expectations and generate enthusiasm for learning.”

Ioana Manea, PhD, Vice-Rector, Titu Maiorescu University
  • A clinical psychologistWith a Master’s in Psychoanalysis: I understand what makes people resist, and what helps them change.
  • Proven with medical teamsWorkshops for the Marius Nasta Institute and private clinics; taught doctor–patient communication at UTM Bucharest.
  • Business firstEvery intervention is tied to the clinic’s numbers.
  • Many programmes in medical settingsProgrammes delivered in dental clinics and medical institutions.
Radu Tudorache with participants at the SmartMed course

Other chapters

Let's talk for 30 minutes

Bring last year’s revenue. You will leave with a first view of where your clinic loses money.

Radu TudoracheRadu TudoracheStrategy & transformation consultant

radu@xponentals.com