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Dental clinics · Patient Experience

Patients who come back, and bring others.

A clinic’s most profitable patients are the ones it already has. We design the moments of truth that keep them, and measure them every month.

+300%customer recommendations, up to, in private clinics
Dental EliteClinica Prof. Dr. BarbuNeocliniqueDentovita

Sound familiar?

  • No-showsempty chairs nobody planned for.
  • Recall depends on memorycheck-ups and hygiene slip.
  • Reviews and referralsleft to chance.

How I work

  1. 1Cut no-shows
  2. 2Bring patients back for recall and completion
  3. 3Turn happy patients into referrals

Patients who come back, and bring others.

The moments of truth

Five moments that decide if a patient stays

  1. 1
    The first callAnswered fast, warmly, with an appointment at the end.
  2. 2
    The first visitWelcome, waiting time, a doctor who listens.
  3. 3
    The treatment planExplained simply, with options and a clear next step.
  4. 4
    After treatmentA follow-up call that shows you care.
  5. 5
    The next visitRecall on time, and a reason to recommend you.

Three ways to start

Each one stands on its own. Start with one, continue only if it works.

4 weeks

No-show Reset

Confirmations, reminders and clear rescheduling rules.

You getFewer empty chairs, from the first month.

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6–8 weeksRecommended start

Recall & Completion

Hygiene, check-ups and pending treatment plans, followed up until scheduled.

You getA patient base that keeps coming back.

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3 months

Loyalty & Referrals

Patient satisfaction, reviews and referrals, built into every moment of truth.

You getMore new patients from the ones you already have.

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Why work with me

  • Proven in clinicsUp to +20% revenue and +50% profit with Dental Elite, Neoclinique, Dentovita and Clinica Prof. Dr. Barbu.
  • I integrate the AIChief Product Officer of RepsMate, now integrated in iStoma.
  • I have run large businessesFormer Chief Digital Officer of Vodafone Romania; 20 years in leadership.
  • I work with your teamAs a clinical psychologist, I make change stick with doctors, coordinators and front desk.

Other chapters

Let's talk for 30 minutes

Bring last year’s revenue. You will leave with a first view of where your clinic loses money.

Radu TudoracheRadu TudoracheStrategy & transformation consultant

radu@xponentals.com